Yes, we ship to all regions worldwide. Make sure the delivery address is correct when completing your purchase to avoid delivery issues.

At Aumarcat, all available products are shipped directly from our suppliers abroad (Switzerland, United States, Russia, and China) to the address provided at the time of purchase. Delivery takes between 15 and 25 business days on average (after the product is shipped), depending on the location. The product is shipped within 10 business days after payment confirmation in our system. Orders placed via bank slip take 1 to 3 days for payment confirmation in our system. After confirmation, we provide a tracking code so you can monitor the delivery progress of your order.

Note: In certain cases, this delivery period may extend for a few additional business days due to delays, strikes, holidays, high demand periods with the postal services, or other situations beyond our control.

For any questions or further information, please contact our Customer Service through email: hello@aumarcat.com.

If you have any questions or need assistance, feel free to contact our support team, available Monday to Friday from 9:00 AM to 6:00 PM, and on Saturdays, Sundays, and holidays from 9:00 AM to 1:00 PM.

Our official communication channels for customer support are Email: hello@aumarcat.com and WhatsApp: +55 (81) 99928-8188.

We also have our social media accounts (Instagram, YouTube, TikTok, Kwai, and Facebook), but through these, we may not always be able to provide support. Therefore, we recommend contacting us via email or WhatsApp for assistance.

Here are our official social media accounts:

• Instagram: @aumarcat
• YouTube: @aumarcat
• TikTok: @aumarcat
• Kwai: @aumarcat
• Facebook: @aumarcat

Once the product is returned to our Distribution Center, we will analyze its condition, and if everything is in order, the new product will be shipped within 5 (five) business days.

In cases of exchange or return due to dissatisfaction, size, or product discrepancy, we will conduct a quality analysis. If there are signs of use, the product will be returned to the sender without prior notice.

In cases of exchange or return due to a defect, we will conduct a quality analysis. If there are signs of misuse, the product will be returned to the sender without prior notice.

If the payment method was a bank slip, the refund can be issued as a credit in your online store account for a new purchase. If credit is not desired, we will process the refund via PagSeguro or Mercado Pago virtual account (a free account can be created to receive the refund).

If the payment method was a credit card, the refund can be issued as a credit in your online store account for a new purchase or as a credit card reversal.

Please note that credit card companies may take 30 to 60 days for the reversal to appear on your statement.

After payment confirmation, you will receive an email with the tracking code for your order within 3 to 9 business days. To monitor the delivery progress, simply visit our website under "Track Order" and enter the tracking code.

Yes, but you must contact our Customer Service as soon as possible via email: hello@aumarcat.com. If the order has already been shipped, unfortunately, it will not be possible to change the delivery address.

We offer several payment methods for your convenience: Pix, credit card, debit card, and bank slip. All transactions are secure and processed through trusted payment intermediaries.

If the delivery time has already passed, please contact our Customer Service via email: hello@aumarcat.com. We will check the status of your order and provide the necessary information.

If you receive a damaged product, contact our Customer Service immediately via email: hello@aumarcat.com. Please send photos or a video of the damaged product and its packaging. We will guide you on the next steps for an exchange or refund.

To cancel your order, contact our Customer Service via email: hello@aumarcat.com as soon as possible. If the order has already been shipped, you can refuse it upon delivery or follow the return procedure.

Our top priority is your complete satisfaction. If you are not satisfied with the product or if it is defective, you may request an exchange or return within 7 days for dissatisfaction and 30 days for defects, starting from the date of receipt. To initiate the process, contact our Customer Service via email: hello@aumarcat.com.